Returns & Exchanges

At The Wool Company, we want you to love your home textiles, which is why we offer a 30-day return policy for unused items in their original packaging. Whether it is a wool throw or a luxury duvet, we are dedicated to ensuring your complete satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the unused wool products back into their original packaging to ensure they are protected during transit.

• 3.
  Ship to Our Warehouse

  Print your prepaid shipping label and drop the package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.