Frequently Asked Questions
Everything you need to know about our premium wool home collection.
What makes your wool products different from synthetic alternatives?
Our products are crafted from 100% natural fibers, including Merino, Cashmere, and Alpaca wool. Unlike synthetics, wool is naturally breathable, temperature-regulating, and biodegradable, providing superior comfort and sustainability for your home.
How should I care for my wool blankets and throws?
Most of our wool items are dry clean only to preserve the natural fibers. However, some Merino blends are machine washable on a delicate cold cycle. Always refer to the specific care label attached to your product for best results.
Do you offer international shipping?
Yes, we ship our luxury home textiles worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We offer a 30-day return policy for all unused and unwashed items in their original packaging. If you are not completely satisfied with your purchase, you can initiate a return through our online portal for a full refund or exchange.
Are your wool products ethically sourced?
Quality and ethics are at our core. We work exclusively with suppliers who adhere to the Responsible Wool Standard (RWS), ensuring that the sheep are treated humanely and the land is managed sustainably.
Can I request a fabric sample before placing a large order?
Absolutely. We understand that texture and color are vital for home decor. You can order a swatch kit from our website to experience the quality and shade of our wool fabrics before committing to a larger purchase.